Taxi and private hire vehicles are a lifeline for so many people. They need to be safe and reliable.
Uber operates a tech platform that connects riders with drivers through an app. They facilitate the service and naturally set safety standards, but the drivers are typically self-employed. This model means flexibility for drivers but limited direct oversight. Uber noticed that their business model comes with challenges and risks and accepted an additional responsibility: they need to do more work to ensure safety and support for their drivers and customers.
Over two years ago, Uber approached The Survivors Trust with this goal. And this partnership work has not been and is not about ticking a box; it’s about doing the right thing:
‘Uber is proud to partner with The Survivors Trust as we work together to tackle violence against women and girls – an issue that affects every community and that we care deeply about. Through our partnership we have developed education for all drivers on preventing sexual assault and sexual misconduct. Through scenario-based interactive videos, drivers are able to enhance their awareness of inappropriate conduct, equipping them to be active bystanders. Over 25,000 drivers have completed the educational courses. We have also delivered bespoke training to Uber’s safety response teams, enabling them to effectively and sensitively handle reports of sexual assault involving passengers or drivers, in a trauma-informed, survivor-centric way.’
“The Survivors Trust welcomes Uber’s proactive approach to addressing safety risks associated with sexual violence. Our partnership, now into its third year, shows what is possible when organisations take responsibility and lead with empathy. We continue to work together to identify areas for improvement and ensure Uber’s processes support survivors.” Fay Maxted, CEO
This partnership shows what’s possible when organisations take responsibility and lead with empathy. Uber didn’t wait for a crisis; they saw the risks and chose to act.
It’s worth noting that under the new Worker Protection Act that came into force in October 2024, employers now have a legal duty to take proactive steps to prevent sexual harassment.
If your organisation is looking for training or tailored advice on creating a safer workplace for employees, we’re here to help. Email training@thesurvivorstrust.org for more information or check out our training offer for workplaces and corporate teams.
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